Business process management (BPM) is a use-forever task and CIOs should work continuously with non-IT colleagues to better and update value-creating processes. The following advice by experts must be taken into consideration for re-framing Business process management projects for today’s technology environment:
1. Look outside the IT department: People from IT must understand current business processes. Employees have a bond with people within and outside the departments which can help the business run better.
2. Go big: Business analysts perform the Business process management work and most it occurs on a small scale, in departments. However, the most effective BPM work happens at a bigger level, company-wide, led by CIOs and executives together.
3. Seize the day: The companies manufacture mobile applications for employees and customers. The IT department must make the most of this opportunity to suggest ways to streamline the business process at hand.
4. Beware of social media: Interacting with customers on social networks must be avoided. The responsibility of handling the information coming from customers must be with IT; the information must be fed in the internal systems.
5. Find the funding: The finance department might give a tough time to IT when it tries to get BPM projects approved.