Five things that Process Excellence Professionals learn from nurses are: 1. Like nurses are being advocated by the patients Process Excellence Professionals (PEX Pro) also need to be advocates of the customers of the process. When incorporating improvements, it’s crucial to always be customer centric.
2. A nurse needs to be extremely patient and compassionate. A process professional must imbibe the quality of patience while managing the stakeholders. It is important to not get affected by the negative attitude of fellow professionals. The focus must always be process excellence and maintain emotional resilience.
3. Like nurses are passionate about knowledge, education and learning, the focus of process professionals must be continuous teaching and learning. A successful process excellence is one in which process efforts are integrated into business as other regular activities of an organisation. This would be possible through constant training and awareness provided by PEX Pros.
4. A nurse has to face new challenges everyday. A nurse’s life is series of uncertainties and difficult situation but they need to demonstrate adaptive leadership. Process Excellence Professionals also need to work varied settings. They have to deal with people with varied expectations and demands and extreme temperaments. Successful PEX professionals leaders adept in adaptive leadership.
5. Nurses prefer to minutest details and their approach is very detailed oriented. Like them, process excellence leaders also need to have a preference for details. Great outcome is a result of attention paid to every little thing. While working on a process, a PEX leader should list every small and big detail that need to be taken care of.