Case Study: Using the 5 Whys to Validate Assumptions

5 whys analysis To find the solution to a problem, it is necessary to underline the root cause of the issue. 5 whys analysis brings out the true factor that causes the defect. A large West Coast Marina wanted a root cause analysis for the excessive time consumption for processing and collecting the moorage fee. […]

Is Lean a Waste Elimination Program or Striving for Excellence?

  Thinking around lean is going through a metamorphous that builds on that fundamental insight. As we know Toyota is the original model for lean and there have been many interpretations (and misinterpretations) of what Toyota does to be excellent. In Toyota Kata author Mike Rother has a different interpretation than many lean programs that […]