Process Improvement Case Study: Implementing new evaluation criteria in quality control at a TV service

Process Improvement Project More often than not, processes go through rework and overuse of time and effort due to a subjective approach to the task at hand. A Cable TV company in Brazil decided to undergo a process improvement project to reduce the amount of rework done by its engineering department, which was basically involved […]

Freezing Change Starts at the Top

Ever thought about why an ice cube floats? Or, for that matter, an iceberg? Why does a pond freeze from the top down, rather than the bottom up, as it would if it were filled with almost any other liquid? And what does any of this have to do with change management? It has to […]