Sometimes is difficult to explain the value of business process management. Many times the value appears doubtful; the return on investment (ROI) can’t be attained in the short term. The value of process management can be understood with a simple example of on-boarding process at an organization.
The information/data on a business card appears after a great deal of cross-functional processing. There are two departments involved in generating a business card with all the information and sometimes the departments involved could be more than two.
Human resources department is responsible for providing the name and title. A business card is generated after a tedious process as all the information that appears on the card comes from different departments and coordination is not easy. The contact number of the employee appears on the card with the assistance of an IT or facilities group; however, mostly a different group is responsible for assigning email addresses. The template on the card and the logo is the work of graphics or marketing department. The major work lies on the shoulders of HR department as they need to coordinate with all the departments and get the desired information to generate the cards.
If an organisation’s the business process management is effective then the new recruit will receive the business card on first day itself.