There are so many ways to gather information these days that it’s easy for us to get lost in the detail. When it comes to looking at and understanding processes we have the same challenge – how to wade through that sea of information and data to find the truth.
The short answer is that you will never understand everything and you shouldn’t expect to. It is ridiculous for us as process analysts to walk onto a project and set about trying to learn every piece of information on a subject that has taken years to create and which sits within the heads of numerous subject matter experts. To quote a sage friend of mine, we need to take the approach of “how much do you need to know to know that you know enough”.