Announcement: DMAIC Project: Reduce a Change Request Process Cycle Time by 50 Percent

A Fortune 500 company’s DMAIC project focused on the information systems (IS) change-request process. The issue was that the cycle time of change-request was too long and did not meet the customers’ needs. The IS position that managed the change-request process was eliminated thereby doubling the cycle time from 10 days to 20 days. A […]