Ask for a definition of Lean management from 3 different people and you’ll likely get three different answers. Experts tells us that lean organizations have better systems and experience improved profitability. Customer satisfaction, of course, is considered the central focus in the lean approach and the idea is to remove any activities that the customer will not be willing to pay for (i.e. does not add value to the customer).
Some commonly stated goals of Lean are improving quality, increasing efficiency by eliminating “waste” and decreasing costs.