Case Study: Improving Recruitment Processes – Part 1 of 2

In this case study, a team strives to improve the recruiting process in a large, fast-moving consumer goods company. Rising attrition is a common problem across industries. Tight monthly, quarterly and annual objectives leave little room for error when it comes to having the required manpower being available consistently. Unwanted attrition results in two significant […]

Manufacturing Critical-path Time: A Measure of True Lead-Time

Manufacturing critical-path time (MCT) is the time it takes a manufacturer to satisfy unanticipated demand through normal processing. The typical amount of calendar time from when a customer creates an order, through the critical-path until the first, single piece of that order is delivered to the customer. It is common sense to think that the […]

The Path to Operational Excellence Through Operational Discipline

Operational discipline means complying with a set of well-thought-out and well-defined processes, and consistently executing them correctly. Striving to achieve operational excellence is one of the most important contributors to an organization’s sustainable performance and growth. But what exactly is “operational excellence”? It isn’t necessarily a destination; rather, it is an ongoing journey that organizations […]