Jump to content

Value Stream Mapping Questions On Usage in Service

Recommended Posts

Hi all gurus:


I am new to this forum, I saw some very good posts here, thank you all for the kind sharing.


I am doing a project on product launch process in a financial services industry.  The launch lead time is really long ~ 3 to 6 mths, so the project Y is to find ways to reduce the end-to-end lead time before a new product can be launched.  THere are at least 12 departments involved


1.  Collecting processing time and lead time with some degree of accuracy

Currently the people doing the work do not track the time, they only use email to send contents, and have discussions when needed.  Are there any good advice to get them to share


2.  Concurrent process step activities branching out simultaneously with varying processing / lead time

Product launch process at some point branch to simultaneous activities done by different roles, and then converge back.  What is norm in VSM - do we model both branches of parallel activities on VSM, showing different timelines stacking 1 on top the other, or do we just model the longer branch?


3.  Rework

Some process activities done by Role A, get sent to Role B.  Role B sends it back due to rework.  Say if there are 2 times rework by Role A.  How do we show the 2 X rework time slots on the VSM?  Or do we just make bubble 2 X rework...  so that audience computes the time in their mind after seeing


Thank you for any good expert responses











Link to post
Share on other sites
  • 3 months later...

1. Soft skills and good professional relations can help you get the data. 


2. This is how I would do it - I would model the longest branch as the main branch, however I will still capture the other various paths as well


3. Rework can be easily depicted using the rework symbol in a VSM. You will have to mention the % of rework


Apart from the above, the following should help you reduce the time for launching a new product

a. Change Management principles

b. Identify the handoff points among the 12 departments. Most of the delays happen at handoffs. Analyze them and reduce them

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Who's Online (See full list)

    There are no registered users currently online

  • Forum Statistics

    • Total Topics
    • Total Posts
  • Member Statistics

    • Total Members
    • Most Online

    Newest Member
    Mahtab Khan
  • Create New...