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SSGB Project- Accuracy Improvement - BPO

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I am an offshore QA and work in an Insurance domain. I am trying to make a project on team accuracy which would be helpful to find a root cause for repetition of errors. So far, I have made a project charter, Voc, Sipoc and even collected 10 month data and calculated STD deviation. (I used reference from Google). 

My questions

1. How should I move forward with above or am I doing something incorrect?

1. How should I choose what tools to be used.

2. I started this with the intention to have the team accuracy over to 95% which is now approx 91. Please advise guide me on this. Thanks


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Hi Pushpaj


Basis the details that you have provided, you seem to be on the right track. You should get the project charter signed off (if not already done). Complete the Define phase deliverables and then move on to the Measure phase. Follow the steps in each phase and you should get your answer on what tools you need to use.

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