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Lalit Mishra

GB significance in BPO Trainings

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Hello Lalit,


Lean Six Sigma GB will help you get a structure to problem solving. Lean and Six Sigma methodologies are applicable irrespective or roles and domains. While you have mentioned that your domain is training and some of the project ideas could be time to proficiency, early agent attrition, handle time, defects, abandon rate, sales rate etc., I do want to mention that this is not a competency that stays limited to a certain domain. You may do your initial projects in training but you can use the very same learning in other areas within BPO and other industries. You may like to visit our global news section which showcases application across industries. http://www.benchmarksixsigma.com/globalnews/


Needless to say, you can use use the structure Six Sigma provides to solve day to day problems too, just go the DMAIC way!



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