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Q 472. Some professionals claim that "Sigma Level for a process cannot be calculated if there are zero defects". Is that a correct statement? Explain your response using continuous data as well as discrete data. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdays are open till Friday and questions launched on Friday are open till Tuesday. When you respond to this question, your answer will not be visible till it is reviewed. Only non-plagiarised (plagiarism below 5-10%) responses will be approved. If you have doubts about plagiarism, please check your answer with a plagiarism checker tool like https://smallseotools.com/plagiarism-checker/ before submitting. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term
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Q48. Deming once said - Imagine a long running process with high workforce involvement. It is desirable that productivity and quality be improved but let us assume that automation is out of question. In your view, what should be the outlook towards workforce involvement, improvement and goal setting? You may support one or more of the options A, B, C, D, E, or F, below or create your own answer A. If it is desirable to set an objective of Zero Defect Quality, we should set the goal, but this should primarily be a top-down system driven initiative and not a bottom-up approach. B. Although there should be an effort to reach zero defects using both top-down and bottom-up approaches, this should not be converted into a slogan for workforce. C. Audacious goals create demotivation for management as well as workforce. They must be avoided. D. Workforce has limited ability to increase productivity or improve quality. Workforce is expected to follow instructions and cannot lead improvement projects. So, it is better to keep them isolated from productivity goals and zero defect initiatives. E. Workforce if engaged in improvement initiatives, can do wonders. While slogans and rigid targets should be avoided, improvements in quality and productivity should still be expected from workforce. F. The ownership for such goals on productivity and quality lies with management and can never be forced as a justifiable target for workforce. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.