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Six Sigma helps organizations in all industries reduce variation (any result the customer does not expect). In a healthcare setting, patients are the customer, and to reduce variation in their eyes, healthcare providers need to deliver quality care. This can be done by focusing on improving healthcare processes by making them efficient and cost-effective for both the organization and its patients. Variation or defects lead to customers becoming dissatisfied. And when it comes to matters of health, the severity of the dissatisfaction can lead to loss of life. For instance, if a patient is incorrectly diagnosed and given the wrong medication and/or treatment, their health can severely deteriorate. Through Six Sigma, healthcare providers can eliminate such errors from happening. Unfortunately, the healthcare industry doesn’t have many processes that can be automated. This means humans are at the forefront, which makes variation a major concern. That is where Six Sigma can play a vital role in making the healthcare industry better. Too much human involvement means that there are too many variables to consider. And to make it worse, these variables tend to be small, making them difficult to quantify. But through Six Sigma’s DMAIC methodology, this becomes easier. Here is how healthcare providers can use DMAIC to their advantage: Define: The problem being experienced, whether it is long wait times for a doctor’s appointment or improper diagnosing, needs to be identified. Afterward, it needs to be defined in a clear and concise manner. Measure: How much do the healthcare processes need to be improved? The Measure phase is where the extent of the problem is assessed and put in quantifiable terms. As such, the Six Sigma team comes up with the necessary performance measures and KPIs. Analyze: The data is collected in regards to the performance indicators identified in the previous steps, allowing the team to analyze and zero in on the areas of improvement. Improve: The team begins making changes to the processes in order to improve the problematic processes. Control: The performance of the healthcare processes is monitored to see if the changes have indeed led to improvement. If not, the previous steps are repeated. Furthermore, this step is repeated continuously, regardless of success, to improve the processes on an ongoing basis and ensure that any gains stick. -
A supplier is compressions molding a silicon part. For this production process I am thinking of creating/ calculate PPM (Parts Per Million). Since supplier manufacturer 10,000 to 20,000 parts per lot, its not feasible to visually check every part in the lot for defective units to calculate the PPM Can you give me guidelines on selecting samples from the lot to calculate the PPM. -
Hi friends while i was doing dpmo calculation i found that i got some interactions with a dpmo of 0 and some with dpmo of 10^6. how can we infer both of these values and calculate the sigma value? -
Hi everyone, I have noticed in the corporate world that Detection rating in FMEA has multiple interpretations. Let us explore this. When you assess detection rating, what is the question you ask? A. What is the probability of the failure being detected and corrected before impacting the customer OR B. What is the probability of failure being detected (irrespective of timely correction) before customer is impacted? OR C. What is the probability of failure being detected or prevented (through detection of cause) before customer is impacted? OR D. What is the probability of the cause of failure being detected and corrected before failure occurs? OR E. What is the probability of the cause of failure being detected (irrespective of correction) without impacting the customer? Do mention your views. Remember, you may get on the leaderboard of this forum if your response is liked a lot by others.
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Q. 155 Explain the practical application of Central Limit Theorem while collecting and analyzing data. Provide a few practical examples to support your responses. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.
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How do you think Pareto Analysis is misused? Please remember your answer should not exceed three sentences.
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Tollgate Reviews
Vishwadeep Khatri posted a question in We ask and you answer! The best answer wins.
Q. 146 Tollgate Reviews are checkpoints in a Six Sigma project. What are the objectives of completing tollgate reviews? When all should a tollgate review be carried out in a DMAIC or DMADV project? Who must be present in every tollgate review and who are the "if-needed" participants? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term. -
Evolution of Six Sigma
Vishwadeep Khatri posted a question in We ask and you answer! The best answer wins.
Q. 140 There have been different ways to look at Six Sigma. Six Sigma has evolved a lot in the last 32 years. It all started with a metric. Six Sigma Metric - Sigma level and Sigma shift (Z scores and Z shift). Lean Six Sigma Methodologies -DMAIC, DMADV, IDOV, DFSS, TLC etc. Lean Six Sigma Management Systems -Competence building, Curricula, Certification, Projects, Business cases, Business value generation, Strategic linkages, MBB becoming a requirement for leadership roles etc. Lean Six Sigma Philosophy -Zero defect thinking, Preventive approaches, Process thinking, Design for Six Sigma, Robust Design, Quality by Design, Predictive Analytics, Prescriptive Analytics, Zero waste thinking etc. We have been recommending the use of the above in the order of increasing importance. We emphasize that the performance assessment with Z score is not a priority, and that Six Sigma has evolved a lot in each of the 3 areas - Methodologies (they got integrated with others), Management Systems (People have various competencies to learn), and Philosophy (Six Sigma works wonderfully today with Analytics and RPA). You will still see some individuals talking about Six Sigma from the short-sighted metric viewpoint of 1987. The Question is - Do you agree that just focusing on the Sigma Level metric is the wrong way of looking at "Lean Six Sigma" which is highly successful as a Methodology, Management System and a Philosophy? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term. -
Q. 139 In which phase of DMAIC, can hypothesis testing NOT be used? Explain with reasons. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.
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Validation with Small Samples
Vishwadeep Khatri posted a question in We ask and you answer! The best answer wins.
Q. 138 In many industries, it is costly to do trials while establishing solution for a problem. Verifying improved process capability with very few samples is not easy. What are the approaches for decision making with a few samples? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term. -
Q. 135 Process and Project are terms used in the Business Improvement or Six Sigma world, while the term project is used in the Project Management realm. What are the key differences in a Project and a Process? Can the terms be used interchangeably? Give examples to support your answer. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term. -
Q. 133 How is FMECA different from FMEA? When is FMECA supposed to be carried out? What is the value FMECA brings if a company is already using FMEA? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.
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Q. 131 The basic tenet of the EFQM model (European Foundation for Quality Management) is Bench-marking. Explain the 8 core values of the EFQM Model. Compare the RADAR cycle (EFQM Model) to DMAIC (Six Sigma). Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.
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Excellence in Results
Vishwadeep Khatri posted a question in We ask and you answer! The best answer wins.
Q. 130 Y = F(X) indicates that we need to improve inputs and improve the process to get better outputs than what we got earlier. Is it possible to let one of the two remain at a below industry average level (inputs or process) and focus heavily on the other one to generate excellent results? Give examples to explain your answer. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term. -
Q. 129 Y=f(X) forms a very important part of a Six Sigma or DMAIC project. What are the various tools that can be used to list all possible Xs for an output Y. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.
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Q. 121 It is noticed that data collected for problem solving during Gemba walks is not always reliable. A useful approach for evaluating data is the "KNOT technique". Explain the utility of KNOT technique with a suitable example. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.
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Q. 116 While using Quality Management Systems, you may come across two terms - "Special Process" - used in ISO9001 and "Special Requirement" used in AS9100D. Compare and contrast the two terms with suitable examples. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.
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Q. 97 Lean and Six Sigma are two different approaches for process excellence, where Lean focuses on efficiency and Six Sigma focuses on effectiveness. In the more recent times, Lean and Six Sigma have been combined to form Lean Six Sigma. What are some of the advantages and disadvantages of combining the two approaches? Highlight with relevant examples. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.
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Creativity & Innovation
Vishwadeep Khatri posted a question in We ask and you answer! The best answer wins.
Q5 - There are many experts who consider the presence of a process as a significant roadblock in the effort towards creative design work. It is also understood that there are many innovations that happened purely by accident. Is there any value in the use of Lean Six Sigma in the world of product innovation? Why/ Why not? Note for forum visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. The previous question gets locked when the new question appears. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in the our Business Excellence dictionary along with the related term. -
Kaizen Kaikaku Kakushin
Vishwadeep Khatri posted a question in We ask and you answer! The best answer wins.
Q4 - Explain the meaning of Kaizen, Kaikaku and Kakushin (The three approaches used in Lean Implementation). How are the three different from each other? How do they complement each other? What would a company lose if one of these as a concept was not utilised? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All Questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary along with the related term. -
Q3. Dashboard, Numbers, Metrics, CTQs, are commonly used terms in the domain of Business Excellence. Here are conflicting views by two Management Gurus - What is your view on this? Is measurement essential for good management? Why? Why Not? What did Edward W Deming mean by his statement? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.
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Root Cause Analysis
Vishwadeep Khatri posted a question in We ask and you answer! The best answer wins.
Q2. Root cause analysis is essential to problem-solving. However, there are four possibilities - (you may watch this video to understand more - https://tinyurl.com/ybtjmnof ) A cause may be necessary but not sufficient for a problem to occur. A cause may be sufficient but not necessary for a problem to happen. A cause may be neither sufficient nor necessary for a problem to occur. A cause may be both sufficient and necessary for a problem to occur. How should our approach to problem-solving change for each of the above situations? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term. -
Q1 - How would you define, compare and contrast the following terms - Personal Excellence, Process Excellence, Operational Excellence and Business Excellence? (In your answer to this question, please explore these in detail and you may like to cover the following and more - You may like to explain how these are related. You may like to mention if it is possible to achieve one in absence of another? What should an Organisation actually pursue? What kind of approaches, techniques do you think are naturally likely to be included in these terms, etc.) You may like to carry out research over the internet, talk to your partner, and colleagues while framing your response. Each club may submit maximum two responses, one by each member. Please write the answer in your own words. Please do not copy and present someone else's explanation as your own. As Excellence Enthusiasts, we are against plagiarism. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All Questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary along with the related term.
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The quiz is suitable for those who have just got exposed to Six Sigma.
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Hi All, I am working in a premier ITES company based in India. I have completed my Six Sigma Green Belt Certification from BSS in 2014. I am currently working in Medical Devices Domain of the company. Our primary work would be report preparation, protocol creation, CAD activities, Design Verification Plan, Design Verification Protocol, in plain words it would include more of documentation work and some sample statistical analysis for supporting the results. I want to implement Process Improvement/ Six Sigma project in my current work. Please guide me how to identify one business case/pain area? Kindly revert if you need more information. Thanks in advance, Arun