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Q 261. While Industry 4.0 focuses on usage of new age technology in manufacturing, Service 4.0 focuses on doing the same to provide unparalleled customer experience in the service sector. What are the salient features of Service 4.0? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respon