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Showing results for tags 'quality planning'.
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Hello Everyone !! The process i currently support is bleeding with low quality scores. Major reasons i identify are: 1. Inconsistency in rater's actions because product is universal in nature and complex metric is implemented by customer for calculating Quality scores 2. Lack of seriousness by the raters since no strict repercussions in the process 3. Coaching and Feedback by the QAs is not in sync with the customer's thought process, each QAs has different thought process 4. Leaders are clueless about how to guide raters or make them aware of critical to quality situation, we might lose the business if not improve 5. Top Management is not taking any action on leaders or managers but consistently facing heat from customers 6. Accountability issues with every department, meetings are concluding with no major action items or callouts, only pointing fingers 7. Customers are suggesting frequent changes in the process, which also impacts the quality scores, but customer is not giving any benefit of doubt What approach should i apply here to make things better in my process?
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Q 470. Explain Juran Trilogy and its elements. Provide an example highlighting how the elements were actually implemented in an organization. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdays are open till Friday and questions launched on Friday are open till Tuesday. When you respond to this question, your answer will not be visible till it is reviewed. Only non-plagiarised (plagiarism below 5-10%) responses will be approved. If you have doubts about plagiarism, please check your answer with a plagiarism checker tool like https://smallseotools.com/plagiarism-checker/ before submitting. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term
