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1. Insurance Claims processing center operates on 2 shifts. Each shifts is 8 hours, All Operators get one 30 minute and two 15- Minute breaks within their shifts. The Processing center averages 336 customer claims proceed per day. Calculate TAKT Time. i calculated this Available Time- Shift time- Break Time ( 8*2*60)- ( 30+15+15)* 2 = 840 Minutes Customer Demand= 336 Claims TAKT Time would be = 840/336= 2.5 Per Claim. Please suggest if this is correct solution.
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A3 Problem Solving
Vishwadeep Khatri posted a question in We ask and you answer! The best answer wins!
Q 314. A3, apart from being a standard paper size, is also a powerful problem solving technique. What is A3 Problem Solving and how does it help build a culture of continuous improvement? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening 5 PM as per Indian Standard Time. Questions launched on Tuesdays are open till Friday and questions launched on Friday are open till Tuesday. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term
