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Showing results for tags 'instruction creep'.
Q 259. Even with detailed SOPs, workers are unable to follow the instructions and end up making errors. Usually the RCA obtained is - 'I forgot'. Could there be an issue in the way SOP is written? What is Instruction Creep and how can process owners avoid it while creating process SOPs? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at htt