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Showing results for tags 'hawthorne effect'.
Q53. In some processes, improvement is desired but existing performance needs to be assessed for the first time. The performance in a process improves when people know that they are being observed as per Hawthorne Effect. While the intent in baselining is to judge natural process performance, we end up assessing an improved performance. There is also the opposite effect of performance assessment sometimes. A team may want to show a process to be more complex than it actually is and artificially create poorer than natural performance so that it is easier to