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Showing results for tags 'customer satisfaction'.
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Q 71. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done/ iss -
Q 73. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done.
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Q 72. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done/ iss
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Q 74. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done/ iss
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Q 76. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done/ iss
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Q 75. Some of the commonly used measures of customer satisfaction are given below - NPS (Net Promoter Score) - Loyalty and referral check. C-SAT (Customer Satisfaction Index) - Satisfaction attained by the use of product/service. Churn (Customer Churn Rate) - Customer loss assessment. CAC (Customer Acquisition Cost) - CAC is all the costs spent on acquiring more customers (marketing expenses) divided by the number of customers acquired in the period the money was spent. CES (Customer Effort Score) - Customer effort assessment in getting work done/ iss
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Complaint Handling - ecommerce
Vishwadeep Khatri posted a question in We ask and you answer! The best answer wins.
Q 69. Have a look at five things Ocado does to deal with complaints - Click here to read the article. After going through the article, provide your own view on aspects of complaint handling - Simple method, acknowledgment, quick response, well-written response, no quibbles. You may like to elaborate on each. Do you think the author has missed something? Is there something you do not agree with? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchm