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Q 80. A component manufacturer (OEM supplier for a complex finished product) faces several unique challenges. One of them is as follows - The field failures reported by the client result in repairs and replacement costs to be borne by the component maker. Let us assume that the failures reported by end customer and client are genuine. Client wants improvements to be made so as to reduce reported component failures. Let us assume there are 20 possible reasons for failures. The component manufacturer wants to make improvements but has no mechanism to validate the root c