Search the Community
Showing results for tags 'complaint handling'.
Q 69. Have a look at five things Ocado does to deal with complaints - Click here to read the article. After going through the article, provide your own view on aspects of complaint handling - Simple method, acknowledgment, quick response, well-written response, no quibbles. You may like to elaborate on each. Do you think the author has missed something? Is there something you do not agree with? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ Please visit the forum home page at https://www.benchmarksixsigma.com/forum/ to respond to the latest question open till the next Tuesday/ Friday evening as per Indian Standard Time. The best answer is always shown at the top among responses and the author finds honorable mention in our Business Excellence dictionary at https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ along with the related term.