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Q. 181 Kaplan and Norton identified that businesses largely rely on financial metrics which does not give enough indication of where the business is headed. To overcome this limitation, they came up with Balanced Scorecard. When does using a Balanced Scorecard become ineffective? In other words, what are the caution points while setting up the Balanced Scorecard for an organisation? Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma
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Balanced Scorecard
Vishwadeep Khatri posted a question in We ask and you answer! The best answer wins.
Q. 100 There are four sections in a Balanced Scorecard - Customer, Internal Business Processes, Financial, Learning and Growth. These sections contain both lagging and leading indicators. Explain the differences between lagging and leading indicators providing relevant metrics for both under each of the four sections. Note for website visitors - Two questions are asked every week on this platform. One on Tuesday and the other on Friday. All questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/
