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Q48. Deming once said - Imagine a long running process with high workforce involvement. It is desirable that productivity and quality be improved but let us assume that automation is out of question. In your view, what should be the outlook towards workforce involvement, improvement and goal setting? You may support one or more of the options A, B, C, D, E, or F, below or create your own answer A. If it is desirable to set an objective of Zero Defect Quality, we should set the goal, but this should primarily be a top-down system driven initiative and not a bottom-u