Lean Six Sigma in services - Pankaj Singh

Pankaj begins with mentioning about his 17 years journey in Business Excellence with Juran, TQM, and now to a role of Lean Six Sigma leader in supply chain. He answers some queries like difference in approaches in manufacturing and services, some of the best projects he has done in manufacturing and service, iterative loops of DMAIC and DMADV, and use of simulation in retail.