Six Sigma in Healthcare

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Why Lean Six Sigma?

Lean & Six Sigma are tools that are being increasingly employed by hospitals worldwide to increase patient satisfaction along with a reduction in costs and improvement in bottom line.

Given the challenges of healthcare, increasing costs, increasing work load, complex regulatory environment, and labor shortages in key areas, there are bound to be errors and wasteful activities in almost all processes.

Lean Six Sigma methodologies help you to deal with the dual pressures of cutting costs as well as maintaining high levels of quality of care by offering practical tools for process improvements.

A typical implementation of these methodologies in a 300-bedded hospital can help reduce capital investments by over Rs. 10 Crore a year,reduce inventory costs by 20-40%, reduce floor space area consumption by thousands of square feet along with an increase in procedure capacity by about 30%, reduce patient stay by 10% and increase customer satisfaction.


Lean Workshop

  • Lean workshop provides a hands on experience in process streamlining and waste elimination. 
  • By the end of the program, participants shall be ready to engage others in value stream mapping and plan kaizens.
  • Increase process cycle efficiency by using universally applicable waste elimination concepts, tools and techniques.
  • Course Duration: 2-3 days

Process Streamlining Workshop

  • Workshop aimed at optimization of identified processes.
  • Customized delivery based on issues identified in joint interactive sessions. 
  • Improvements in processes through mapping and analyzing cross-functional flow of value.
  • Duration of workshop: 2 days

Design of Experiments (DoE)

  • Aids systematic approach for experiments/trials. 
  • Promotes engagement of subject matter experts at the right stages of product/ process design.  
  • Generates a structured mechanism towards incremental 
  • Duration of workshop: 2 days

Champion Training

  • This program is aimed at senior management professionals to help them realize annual goals via Six Sigma projects.  
  • The participants will acquire the skills and tools to  
  1. Select the right projects and project leaders
  2. Support improvements, 
  3. Alleviate project roadblocks.
  • Course Duration: 1-2 days

Consulting Assignments

In addition to the above mentioned workshops, we even undertake consulting assignments.

Where all can Lean Six Sigma help?

Lean Six Sigma methodologies can be applied to any process in the hospital. Some of the most common areas are:

  • Reducing patient turn-around time in OPD/Radiology/Laboratories.
  • Increasing OT schedule adherence
  • Reducing delays in admission/discharge process
  • Effective materials management
  • Reducing falls in geriatric and orthopedic patients
  • Reducing receivables ageing for credit patients
  • Streamlining emergency flow process
  • Reducing billing errors




Customized YB/GB/BB

  • Six Sigma is a set of practices to systematically improve processes by eliminating defects.
  • Six Sigma is a business management strategy which uses a structured approach which has helped organizations world over to reduce cycle times, increase productivity and improve quality and delivery of processes.
  • Benchmark Six Sigma provides customized Yellow Belt, Green Belt or Black Belt based on hospital's needs. 

Poka Yoke (Mistake Proofing)

  • Focus on enhancing the robustness of your processes.
  • Identifies the common gaps in process design & execution that may lead to process failure.
  • Provides measures that safeguard your processes against human errors.
  • Duration of workshop: 1-2 days

FMEA (Failure Mode & Effects Analysis)

  • Promotes preventive thinking over corrective approaches.
  • Interactive sessions engage team members in risk assessment.
  • Helps in prioritizing for correction and improvement potential failures.
  • Duration of workshop: 2 days

Awareness Workshop

  • Get introduced to the world of Six Sigma and Lean management techniques.
  • Explore how your organization can benefit by these techniques and tools.
  • An eye opener session for many and it will mark the beginning of an exciting journey.
  • Course Duration: 1 day

Other Workshops

Several other workshops are feasible as per requirements. The titles are 2-day SPC workshop, 1-day MSA workshop, 1-Day TRIZ workshop, 1-Day Simulation techniques workshop, Statistical tools training, Minitab Training, Root Cause Analysis workshop, Hypothesis Testing workshop, Six Sigma for Project managers.


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