Lean Six Sigma in Support Services Industry

As per the industry classification benchmark, this industry sector includes the following subsectors –

  • Business Support Services - Providers of nonfinancial services to a wide range of industrial enterprises and governments. Includes providers of printing services, management consultants, office cleaning services, and companies that install service and monitor alarm and security systems.

  • Business Training & Employment Agencies – Providers of business or management training courses and employment services.

  • Financial Administration - Providers of computerized transaction processing, data communication and information services, including payroll, bill payment and employee benefit services.

  • Industrial Suppliers -Distributors and wholesalers of diversified products and equipment primarily used in the commercial and industrial sectors. Includes builder’s merchants.

  • Waste & Disposal Services - Providers of pollution control and environmental services for the management, recovery and disposal of solid and hazardous waste materials, such as landfills and recycling centers

Applications of Six Sigma in BPO - In a BPO, the following types of Six Sigma projects are commonly carried out. 

1. Reducing the number of errors for XYZ team to 0.5%

2. Reduction of FTEs by 30 by process reengineering in XYZ team

3. Transitioning support staff into billable slots after 3 months of stabilizing

4. Ensure that 90% of the jobs do not require reworking for XYZ team

5. Reduce sloppy errors to 1 per week day

6. Reduction of IRR across XYZ, ABC

7. Improvement of average productivity of XYZ

8. Improve skill index of production staff across the company

9. Achieve a utilization of 75% across production lines in XYZ

10. Achieve an overall internal quality target 98% for the client in ABC

11. Enhanced revenue generating opportunities by proper capacity management

12. Improve the updating process of the client's database Achieve 80% capability among production staff to function at priority level

13. Increase through-put by removing unitization QC process Reducing the timeline of roll-out of new process

Examples of companies who have been implementing Six Sigma in BPO-

  • Among users in the Call Centers GENPACT, Wipro, Accenture,  EXL, Patni BPO have been benefitting by using Six Sigma in BPO sector. 

  • Among Banking BPO's, ICICI OneSource, AMEX, BoA, HDFC have been benefiting from Six Sigma. WNS Global Services, Office Tiger, GE Capital are others who have benefited.

Benchmark Six Sigma has been conducting in-house training and has tie up’s with several leading BPO's.  

Enquiry

Fill the below form to know more.

As per the industry classification benchmark, this industry sector includes the following subsectors –

  • Business Support Services - Providers of nonfinancial services to a wide range of industrial enterprises and governments. Includes providers of printing services, management consultants, office cleaning services, and companies that install service and monitor alarm and security systems.

  • Business Training & Employment Agencies – Providers of business or management training courses and employment services.

  • Financial Administration - Providers of computerized transaction processing, data communication and information services, including payroll, bill payment and employee benefit services.

  • Industrial Suppliers -Distributors and wholesalers of diversified products and equipment primarily used in the commercial and industrial sectors. Includes builder’s merchants.

  • Waste & Disposal Services - Providers of pollution control and environmental services for the management, recovery and disposal of solid and hazardous waste materials, such as landfills and recycling centers

Applications of Six Sigma in BPO - In a BPO, the following types of Six Sigma projects are commonly carried out. 

1. Reducing the number of errors for XYZ team to 0.5%

2. Reduction of FTEs by 30 by process reengineering in XYZ team

3. Transitioning support staff into billable slots after 3 months of stabilizing

4. Ensure that 90% of the jobs do not require reworking for XYZ team

5. Reduce sloppy errors to 1 per week day

6. Reduction of IRR across XYZ, ABC

7. Improvement of average productivity of XYZ

8. Improve skill index of production staff across the company

9. Achieve a utilization of 75% across production lines in XYZ

10. Achieve an overall internal quality target 98% for the client in ABC

11. Enhanced revenue generating opportunities by proper capacity management

12. Improve the updating process of the client's database Achieve 80% capability among production staff to function at priority level

13. Increase through-put by removing unitization QC process Reducing the timeline of roll-out of new process

Examples of companies who have been implementing Six Sigma in BPO-

  • Among users in the Call Centers GENPACT, Wipro, Accenture,  EXL, Patni BPO have been benefitting by using Six Sigma in BPO sector. 

  • Among Banking BPO's, ICICI OneSource, AMEX, BoA, HDFC have been benefiting from Six Sigma. WNS Global Services, Office Tiger, GE Capital are others who have benefited.

Benchmark Six Sigma has been conducting in-house training and has tie up’s with several leading BPO's.