Gaining support to implement and sustain a continuous improvement program is an oft-voiced concern of Lean Six Sigma (LSS) practitioners. These concerns reflect frustration in both senses of the term – feeling frustrated personally and encountering attitudes that frustrate the effectiveness of the program.
Three sets of skills and methods have shown success in gaining buy-in. They are:
1. Using a proven step-by-step process for leading change.
2. Recognizing and overcoming resistance to change.
3. Applying influence principles to engage resistant stakeholder