The critical issue when it comes to COEs isn’t whether the work they’re doing is important to the business. It is how to ensure that their effort isn’t wasted. This article provides two recommendations for how to best leverage the Center of Excellence model in support of business results.
Over the course of my career in operational excellence I’ve partnered with a number of companies that have applied a “centers of excellence” (COE) model in support of their continuous improvement program.
I’ve observed COEs that were very well resourced with multiple dedicated full-time functional or subject matter experts and others that were cobbled together through a combination of plant and leveraged resources tasked with doing the work of the COE in addition to their day-to-day jobs.