Manage Control Limits When Implementing Statistical Process Control

Statistical process control (SPC) is the application of statistical methods to identify and control the special cause of variation in a process. Control charts, in theory, are used in product and process development to analyze processes. When a process is shown to be in control in both an average and range chart the process can […]

A Project Charter Communication Strategy Is Essential

Six Sigma Black Belts, Master Black Belts and Project Champions, when embarking on a DMAIC, DMADV or Process Management project, need to be aware of the importance of establishing a communication plan when developing and validating a team charter. A finely executed Black Belt project can suffer disappointing results if an efficient mechanism is not […]

Six Sigma Can Drive Environmental Management Programs

The current ISO 14001:2004 standard for environmental management systems has explicit requirements for defining and establishing objective targets and measures as part of an organization’s commitment to sound environmental management. Meeting these standards can be made easier when Six Sigma is applied in complement to an organization’s environmental management system. The presence of a robust […]

Fixed Line Telecommunications

A telecom company found that the customer support provision through online methods like FAQ’s, troubleshooting trees was more efficient as compared to call center support. However, customers were averse to usage of online help and always picked up the phone for recording complaints. See full story on benchmarksixsigma.com