There are endless options for how to engage an organization, even though if you read most books that preceded our “Hitchhiker’s Guide to Lean,” you would think there was just one roadmap: Train people, do value stream maps, deploy 5S, and perform kaizen events.There must be a better way.
1. Do not, do not, do not train everyone. I hear it all the time: “We have to train everyone in lean to begin.” But what are they going to do with their training? Massive training feels like progress. It even gets people excited and interested. I saw this happen many years back at Ford Motor Co. They trained just about every last person in manufacturing. But no application followed.