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ITES - BPO and KPO



Amol Dixit

Amol shares how he chose the field of Quality Assurance and how he is progressing well in his chosen path. He further delves into Lean Six Sigma applications in his chosen domain.
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Lean Six Sigma in Services - Rithika Nambiar, Senior Mana...

Rithika Nambiar, with her background in Dominoes, SCOPE and HP Global, highlights that operational folks do have misconceptions about Lean Six Sigma and how they disappear when they undergo a good training. She indicates that LSS rigor and discipline r...
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Lean Six Sigma in Services - Jayachandrou Jayaraman, DM -...

Jayachandrou, with his 13+ years experience in service sector, highlights how process practices in a BPO are inadequate many times, and how prevailing quality practices mostly rely on a quick fix. He goes on to explain how all this can change with Lean...
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Lean Six Sigma in BPO - Nikhil Puri, Head - Process Excel...

Nikhil as a head of process excellence mentions about his Lean Six Sigma journey that started as a Black Belt at GE. He provides an example of a project which had a turnaround time of 5 days and the client requirement of 3 days. The project ended up wi...
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Lean Six Sigma in BPO: Ananya Gopalan.

Ananya shares her Lean Six Sigma experiences.
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Lean Six Sigma in BPO: Asad Siddique.

Asad Siddiqui, AVP at EXL Services shares his Lean Six Sigma journey of 8 years since his Green Belt with Benchmark in 2002.
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Lean Six Sigma in KPO: Anees Merchant.

Anees shares his approach towards Lean Six Sigma and one of his big successful projects.
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Susan Paul - Siemens

Susan shares how she started with Lean Six Sigma and how this learning has become a requirement today.
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